Returns & Exchanges
At Edward Martin, we stand behind the quality of our home furnishings and offer a 30-day return window for items in original condition. If your piece doesn't perfectly fit your space, we are here to help with a seamless exchange or refund process.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Carefully repack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
- 3.Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.
- 4.Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or dispatch your replacement furniture within 5-7 business days.